At Khushbu Hub, we strive to provide high-quality impression perfumes to our customers. However, if you receive a damaged, incorrect, or missing item, we have a structured refund and exchange policy in place. Please read our policy carefully before making a claim.
1. Eligibility for Refunds & Exchanges
Refunds or exchanges are only applicable under the following conditions:
- Wrong Product Received – If you receive a different perfume than what you ordered, you are eligible for an exchange.
- Damaged or Defective Item – If your perfume bottle arrives broken, leaking, or damaged, we will replace it.
- Missing Items – If your order is incomplete and you did not receive all purchased items, we will resend the missing products.
- Leaked or Spilled Product – If the bottle is leaking, please provide proof, and we will arrange a replacement.
2. Conditions for Refunds & Exchanges
- Request Timeframe: You must report any issue within 48 hours of receiving your order. Claims made after 48 hours will not be entertained.
- Product Condition: The perfume must be unused, sealed, and in its original packaging (except in cases of damage during transit).
- Unboxing Video Requirement: To process an exchange or refund request, you must provide an unboxing video as proof. This helps us verify the issue and process your claim faster.
- Return Shipping: In some cases, you may be required to return the incorrect or defective item before we send a replacement.
3. Non-refundable & Non-Exchangeable Items
We do not accept refunds or exchanges in the following cases:
- Opened or Used Perfumes – If the bottle is opened, sprayed, or used, it is not eligible for a return.
- Change of Mind – We do not accept returns for perfumes if you simply don’t like the scent. Impression perfumes are designed to be similar but not 100% identical to designer brands.
- Allergy or Skin Reactions – Perfume suitability varies by skin type. We do not offer refunds for personal skin reactions.
- Delayed Delivery – Refunds are not applicable for orders delayed due to courier or external reasons beyond our control.
4. Process for Requesting a Refund or Exchange
Step 1: Report the Issue
- Contact our customer support team within 48 hours of receiving your order.
- Provide your order number and a clear explanation of the issue.
Step 2: Provide Proof
- Send a clear unboxing video showing the damaged or incorrect product.
- Include images of the packaging and invoice.
Step 3: Resolution Options
- If eligible, we will offer a replacement or a voucher for future purchases.
- Refunds are only processed if we are unable to provide a replacement.
5. Refund Processing Time
- Approved refunds will be processed within 5-7 business days via bank transfer or store credit.
- Cash on Delivery (COD) orders are only eligible for exchanges or store credit, not direct refunds.
6. Contact Information for Claims
If you need to request a refund or exchange, please contact us via:
Our support team will guide you through the process and ensure a quick resolution.